Printing & Design Blog

The Pain of a Website That Isn’t Working for You

What can a business in Sonoma County do when their website is not up and working for them?

I have been talking to business owners about their websites and I have been hearing some common themes.  Most of them painful to hear, and certainly not helpful for the local businesses here in Santa Rosa or anywhere.

I was talking to a local winery from Alexander Valley, near Healdsburg.  They paid an experienced web designer a big down payment to create a new web site for them in December.  It is now 4 months later and not a single page of the new web site is up.  There has been much frustration and broken promises.

Whenever you are thinking of working with a web designer, a very important question to ask is, “By when?”  Some designers are very upfront with you and will tell you they can’t get to your project for weeks or months.  Others are eager to take your downpayment or deposit, because they have cash flow problems, and then move on to the next victim, whoops, I mean client, and get another deposit to tide them over.

We have learned how to do business with most people, but it seems to me that web design has led business people to neglect the normal best practices they would follow with other vendors.  Most business owners would not give money to a vendor before a job was started without have a very clear, written commitment and production schedule.

For some business owners, websites are this fuzzy area that they don’t know very much about and aren’t even sure what questions to ask.  As a consequence they look to the professional that a friend recommends and don’t ask many questions because they don’t feel very confident about what to ask.

I will be offering a series of questions to help you make intelligent choices by asking the right questions when you are going through the process of wanting to put up your web site or getting something improved on your website.  Web sites are important and can be a big help for your business.  At Ajalon we are always happy to help you succeed.